Return & Refund
Return & Refund
If you’re not completely satisfied within 100 nights of sleeping on your new Doctor Dreams mattress you may return it and you are entitled to a full refund. Products must be in a good condition to be eligible for return (e.g., no stains, tears/damage or other soiling including odours)
Once you have purchased your Doctor Dreams you have up to 100 days to request your return.
Returns for website purchases must be made directly via our website through contact us page, or through email on firstname.lastname@example.org
Refunds will be made via the same payment method used to order the mattress
We will be sending you packaging material with documents for the reverse pickup and your original mattress will be scheduled for pick up within 7 working days of receiving the ‘return’ or ‘refund’ request with the information we require.
Please note, the collections can take up to 5 business days.
If there are any cancellations after dispatch of the order, a fee for logistics will be charged to the customer depending on the product and case at hand.
In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on 1800-121-9439 or send us an email to email@example.com
Terms and Conditions
- 100 Nights Trial is applicable for the first 100 nights from the date of delivery. In case of a swap between different models, the 100 Nights trial will be still calculated from the day your product is delivered.
- 100 Nights Trial is applicable only on standard size mattresses and not available on custom size mattresses.
- Cancellations are not allowed on custom size mattresses.
- 100 Nights trial Policy is not applicable on orders the have been placed via Amazon, Flipkart.
- Return and Refund on 100 Nights Trial offer will not be applicable if the product falls under an exception to Return/Refund under 100 Nights Trial.
- Our 100 Nights Trial offer applies only to the original purchaser of genuine Doctor Dreams mattress purchased from www.Doctor Dreams.com or any other website authorised by Doctor Dreams.
- We ask you to give your Doctor Dreams mattress a fair trial for a minimum of 2 weeks. Research shows that it takes just about that much time for your body to start adjusting to any new mattress!
- We will need photographic proof of the product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.
*Exceptions to Return/Refund under 100 Nights Trial
- There should be no sign of dirt or damage on the mattress
- The 100-nights trial does not cover the exchange of your mattress due to an incorrect size ordered by you.
- This policy is limited to one mattress return per household per year.
- This policy is not applicable on the accessories.