Warranty and Returns

Warranty term:

Doctor dreams Mattresses are warrantied against any manufacturing defect for a period of 10 years from the date of purchase. In case of any manufacturing defect (specified below) within 1 year of purchase, the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible, a Prorated Credit Settlement will be applicable.

Which means for every year you own it, you would receive less and less credit.

Warranty does not cover:
  1. Fabric damages (Including tears, stains, soiling, burns or colour fading)
  2. Previously repaired or replaced mattress
  3. Damages resulting from accident, mishandling, heat & improper usage
  4. Body in dentation/depression of less than 1.5 inches
  5. Transportation cost
  6. Mattress damaged due to misuse
Wash and Care Instruction:
  • Wash Instruction for Mattress top fabric cover:
    Only for Orthopaedic Mattress top cover
    Hand/ Machine wash separately using cold or warm water
    Use Gentle Cycle
    Do not Iron
    Do not Dry Clean
    Tumble Dry on Low Heat
    Do not Bleach
    Do not use Solvents

  • Mattress care Instruction:

    1. Treat your mattress with care
    2. Do turn your mattress head to foot once a month to ensure even usage and avoid permanent body impressions
    3. Do not bend, fold or roll the mattress. This may weaken the bonding & eventually lead to sagging of the Mattress
    4. Sitting on the edges or keeping heavy objects on it could ruin its shape
    5. Try avoid getting your mattress wet. In case it gets wet, allow it dry. However stain marks on fabric will remain permanently
    6. We recommend using a wet protective sheet if small children are using the Mattress
    7. Do not light a match or smoke near the mattress. The material used in the Mattress can catch fire
    8. Lay the mattress one uniform &firm surface only
    9. In case of any loose thread found, do not pull the thread but trim it with a scissor
    10. Inner length & width of the cot should match with the Mattress
    11. Do not remove the brand label placed on the corner of your Mattress for guarantee claims
    12. Remove the PVC cover before using the Mattress
    13. Tolerance on Length or Width: +/- 12mm
    14. The smell of mattress after removal of PVC is normal and disappears after proper ventilation
    15. Do not drop food on mattress to avoid stains and mites
    16. Do not jump or walk on the mattress
    17. Do not iron clothes on the mattress

Note: When you use your mattress, there may be slight depression as the mattress conforms to your body shape. This is normal and in no way it will reduce comfort level, These are called Body Impression Marks.

Refund Policy

Refund will be processed within 48 hours once the mattress is received at our warehouse. Normally the banks take 7 – 10 days to credit the refund to customer's respective bank account.

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